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Frequently Asked Questions: Part I
Location, parking, accessibility, money stuff! We want to answer all of your questions! Here are some of the most commonly asked questions.
Where is your office located?
We are located on the main floor of the Holy Cross Centre, which is the old Holy Cross Hospital, in the Mission district of Calgary.
Is there parking available?
Parking is available in the lot in front of the building; entrance from 2nd Street. We pay for your parking! Bypass the signs about paying for parking. If you provide us with your license plate number when you check-in, we will pay for parking for the duration of your appointment. If you have already paid for your parking, however, we are unable to reimburse you for parking. There is also ample street parking in the neighbourhood. But be careful! Because this is a popular neighbourhood, the parking police are particularly diligent.
Is your office wheelchair friendly?
We are one of the most accessible dental offices in the city! We designed our office specifically with wheelchair access in mind! We can accommodate all sizes of wheelchairs, including the large geri-chairs often used in long-term care facilities.
One of our rooms can also accommodate those that arrive on a stretcher.
We use ceiling-mounted lifts to gently and respectfully move someone out of their wheelchair and into the dental chair. If you use some sort of lift at your residence, please remember to leave the sling underneath; it'll make moving you much easier.
I can't get out of my wheelchair. How am I supposed to get into a dental chair?
We have ceiling-mounted patient lifts (Waverly-Glen) in ALL of our treatment rooms. These lifts are specifically designed to move someone safely, carefully, and respectfully out of their wheelchair and into a dental chair, where we have a variety of supports and cushions available to make your stay as comfortable as possible.
If you use some sort of lift at your residence, please remember to leave the sling underneath; it'll make moving you much easier.
Do you direct bill?
We are a non-assignment office. That means that you will need to pay for your treatment when we do it. We will submit a claim to your insurance company for your reimbursement, and we will work with you to make sure you get every penny you are entitled to.
The exceptions are for people covered by government programs, such as AISH, Alberta Works, etc. Please talk with us about your coverage! Most people do not understand their plans very well, and we would be happy to sort it out with you.
No dental insurance?
No problem! We will work with you to give you options that will work within your budget.
Do you accept AISH?
We accept all sorts of government plans such as AISH, Alberta Works, etc. as full payment for any dental work that they cover.
If we plan to do anything that they don't cover, we will discuss this with you first, and make it clear that you will need to pay for it yourself, if that's what you want. No Surprises!
Next post will cover different treatment options, sedation, and new patient questions. In the meantime, please contact us with any further questions you may have.